Email [Support] for sign-in, verification, profile, feature or technical questions.

Use the in-app Report action when possible. If you cannot access the relevant content, email [Safety Report] with the username, content link or description, approximate time and reason for concern.

We aim to remove objectionable content and eject the responsible user within 24 hours of a report we uphold. You will not always be told the outcome of a report about someone else, because that is their account information.

If someone may be in immediate danger, contact local emergency services. Email is not an emergency channel.

Email [Copyright] and include:

In the app, open Profile → Settings → Delete account, review the warning and confirm. Deletion is permanent. It removes verification files, anonymises your profile and deletes account-linked data.

Two things survive deletion, and you should know this before you confirm. Messages you already sent stay in the other person’s copy of the conversation, shown from an anonymised account. Reports, moderation actions, security logs and consent records are retained for the periods set out in section 7 of our Privacy Policy, because deleting them would defeat the purpose of keeping them.

If you hold a paid subscription, cancel it in the app store first. Deleting your UYards account does not cancel a subscription and does not by itself entitle you to a refund.

If you cannot sign in, email an account deletion request from the address associated with the account. Include your username if known. We may ask for additional information to verify ownership before acting.

Email [Account Appeal] from the address associated with your account. Include your username, the decision you are appealing, when it occurred and why you believe it should be reconsidered.

We will review the decision using the applicable rules, available records and any new context you provide. We will communicate the outcome by email. Sending repeated requests does not speed up review.

For access, correction, deletion or other privacy requests, email [Support] Privacy request. We may need to verify your identity before disclosing or changing account information.

If you are in Hong Kong, you have the right to request access to and correction of your personal data under the Personal Data (Privacy) Ordinance. We will respond within 40 days and may charge a reasonable fee for complying with a data access request, as the Ordinance permits. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong.

To stop optional messages about opportunities or features, switch them off in your settings, or ask us here. This is always free and takes effect immediately.